We want every child and parent to be satisfied with their experience in our online chess program.
If the course does not meet your expectations, you may request a refund within 14 days of purchase.
Refund Conditions
A refund may be requested if:
- the request is submitted within 14 days of purchase;
- the course content has not been used excessively.
Our goal is to keep things simple, fair, and flexible. If you are unhappy with your purchase for any reason, we will always do our best to find a reasonable and friendly solution.
How to Request a Refund
Simply send an email to:
and include:
- the name used for the purchase;
- the email address used for the purchase;
- the reason for the request (optional).
Processing Time
Refunds are generally processed within a few business days and will be issued through the original payment method used for the purchase.
Our Philosophy
We believe that positive learning starts with trust. This policy is designed to allow families to try the program with confidence and peace of mind.